Jim Beam Original Whiskey Rocks Glasses - Set of 2 Heavy Base Old Fashioned Drinking Glasses for Bourbon, Scotch & Cocktails - Perfect for Home Bar, Gifts & Entertaining

I ordered 4 (2 sets of 2) glasses as part of a Birthday gift for my Jim Beam loving boyfriend's 30th. They came a few weeks before and one of the glasses was shattered inside the wrapping. They were wrapped so well that I never came in contact with the glass at all, which was nice. I was really disappointed. I wanted the whole set to be presented at the same time. That very same day, I called their customer service number, left my name, order number, and issue. That same day/ or very next morning they sent me an e-mail telling me they were immediately shipping me another glass!! I didn't have to provide pictures or proof, they were willing to send it out, and they mentioned it should be there before the big day! I got the glass in plenty of time! I was super impressed and really thankful! Great glasses, great service.